Automation

Business and Strategy

Using technology to perform tasks with little or no human involvement - AI extends it from routine work to judgment work.

Classic automation handled repetitive, rule-based tasks: assembly lines, invoice matching, scheduled reports. AI pushes automation into work that needs judgment - reading documents, answering customers, triaging requests, writing first drafts.The realistic near-term picture for most organizations is not full replacement but reassignment: AI takes the repetitive core of a job while people handle exceptions, quality, and relationships.