Kosovo Details AI Plans for eKosova 2.0
By Suad Seferi ·
Kosovo has provided new details on how artificial intelligence will become part of the next generation of its eKosova public services platform, with the government planning more integrated services, stronger data infrastructure and a shift toward cloud-based government systems. Speaking at the AI & Tech International Summit 2026 in Prishtina on September 3, acting Prime Minister Albin Kurti said the government is moving toward eKosova 2.0, describing the next version of the platform as more user-centred and increasingly enabled by artificial intelligence. The announcement builds on earlier plans for the platform but provides a clearer picture of the infrastructure Kosovo wants to put behind its next phase of digital government. According to Kurti, public services are being redesigned around "life events", while the government is strengthening interoperability between systems and improving the infrastructure used to manage and exchange data. Kosovo is also modernising government networks, moving toward cloud infrastructure and increasing investment in cybersecurity. Beyond putting government services online The existing eKosova platform already brings hundreds of public services into a common digital environment. AI Balkans previously reported on plans to expand the system through eKosova 2.0, including the expected introduction of AI features and hundreds of additional administrative services. The latest government statement goes further by placing AI within a wider redesign of how those services are delivered. Kurti said AI could make public services easier to access, more personalised and more proactive. He also pointed to potential uses inside institutions, including reducing administrative workload, improving how information is used and supporting decision-making. No detailed list of AI systems or specific models that will be deployed through eKosova 2.0 was announced. The government has also not provided a timetable for when individual AI-enabled features will become available to citizens. That distinction matters. There is a substantial difference between announcing that a digital platform will support AI and deploying AI systems that directly interact with citizens or assist public officials in administrative decisions. Services organised around people's needs One of the more significant details in the government's latest plans is the move toward organising digital services around life events. Instead of requiring citizens to understand which individual institution handles each procedure, this approach can group services around situations such as starting a business, having a child, moving home or accessing other public services. That model depends heavily on government systems being able to communicate with each other. Kosovo's emphasis on interoperability and data infrastructure therefore matters as much as the AI element itself. Without reliable connections between public databases and institutions, AI assistants or personalised digital services would have limited information to work with and could add another interface without solving the underlying administrative fragmentation. Cloud and cybersecurity become part of the plan The move toward cloud infrastructure adds another dimension to Kosovo's digital transformation. Government systems increasingly require computing capacity that can scale as more services move online and larger amounts of data are processed. But moving public infrastructure toward the cloud also increases the importance of cybersecurity, access controls, data governance and decisions about where government information is stored. Kurti identified cybersecurity as one of the areas where Kosovo has already been investing and said further work is part of the foundations for the next stage of digital government. The same safeguards will become more important as AI is introduced. Public-sector AI systems may process information that citizens cannot choose to withhold from government. That creates a different level of responsibility from the use of consumer AI tools. Questions around privacy, transparency, human oversight and responsibility for incorrect outputs will therefore need to develop alongside the technology. Kurti acknowledged that broader challenge during his speech, saying AI adoption should be accompanied by accountability, privacy, cybersecurity, transparency and human oversight. Kosovo sees AI as an economic opportunity too The government's ambitions extend beyond public administration. Kurti said AI could help Kosovo's technology companies move further up the global value chain, shifting from providing technology services toward developing more advanced products and platforms. He also linked that ambition to education, arguing that young people need to be prepared not only to use new technologies but to build them and compete in an economy increasingly shaped by AI. For Kosovo, where technology services and a young digital workforce already play an important economic role, that could be an important part of the country's wider AI strategy. But much of the government's vision remains at the direction-setting stage. The next test will be implementation: which AI-enabled services appear first, how citizens are informed when AI is involved, what data those systems can access and what safeguards are established when automated tools become part of official government processes. Those details will determine whether eKosova 2.0 becomes simply a larger digital portal or a more fundamental redesign of how citizens interact with the state.